Where are you based?
We're happily based in Los Angeles, California - City of Flowers and Sunshine.
How Does Shipping Work?
Pawloo partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas. So your item may take 2-4 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking) :)
What are the shipping times?
Please visit our shipping information page: here
IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer
Do you ship internationally?
Yes we currently ship to the majority of the world. If any questions or you can't seem to ship to your region, please reach out to us and we'll try and resolve.
Do you provide tracking?
If there's tracking available for your product, look up the order status in the order lookup form. This will show the tracking if it's provided. Most of our promotional offers don't come with tracking as this dramatically drops the shipping cost for you, the consumer.
Shipping a necklace with DHL isn't the most cost effective! :)
How long does it take for an order to arrive?
All items in store take 2-7 business days to process. Be sure to add processing time to your shipping time estimates.
Your product has been shipped once you receive your shipping confirmation email. The majority of our customers have received their items around the 2-4 week mark where customs aren't as long, examples include USA/UK. For a full list of shipping estimates please see our shipping page.
I ordered 2+ items, but only received one... where's my order?
We have numerous warehouses across all continents so frequently we'll be shipping items separately from multiple locations. If one item comes, don't panic, everything will arrive!
I no longer want my order, can I cancel and refund?
We do a have a refund policy in place on damaged/missing goods. We don't provide cancelations if the shipping email has already been sent. Once the item(s) have been shipped we no longer have control of them, hence we would lose the shipping costs plus items.
In the unlikely event that your order hasn't arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we help resolve. Refunds & returns will not be processed after 60 days. Thanks for understanding!
Every case is different, just reach out to us and we'll be happy to help.
Where can I contact you?
We try our best to get back to you within 24-48 hours on business days M-F. Please be patient and we will get back to you.
You can email us here or contact us via Facebook.